Current Process to Add Internal Customer for Cement Loads (Bill To)

Introduction

This guide outlines the steps involved in adding an internal customer for cement loads (Bill To).

Procedure

  1. Create an INC (Incident) in ServiceNow to track the progress of the case and assign tasks if applicable. Include an email request for notifications so the entire workflow is centralized.
  2. Send the "Bill To" information for approval to Gustavo Alejandro Ruiz Silva.
  3. Upon Gustavo's approval, Carlos Reyno will create the Bill To and add the relevant commodities in Loadmaster.
  4. Christine Kamp will then add the Credit Limit for the new Bill To.
  5. Juliana or Mikle (if Juliana is on PTO) will copy the FL rates and utilize the new Bill To.
  6. Inform Alberto about the new Bill To and the plants that will be supplying it.
  7. Notify Jazmin Dearmas and Akeem Battle with details of the new Bill To GA (General Account).
  8. Inform dispatchers about the new Bill To using the following reference:

California Team Loadmaster East-West

Terminal Manager: Jasmine Monique

Dispatchers:

Arizona Team Loadmaster East

Terminal Manager: Abelardo Gutierrez

Assistant Manager: David Villalobos

Dispatchers:

Florida Team

Miami

Terminal Managers: Dagoberto Gonzalez, Miguel Roman

Dispatchers (Cement): Noel Gutierrez, Leanne Valdes, Adriel Gonzalez, Paola Ayala

Brooksville

Terminal Managers: Andrew Robinson, Miguel Roman

Dispatchers (Cement): Dustin Rossbach, Drew Rossbach, Melinda Escobar, Mayline Moncada, Carlos Moreno, Samuel Rodriguez, Anthony Romero, Ponciano Diaz, Nancy Pacheco

If additional assistance is needed